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Tuesday, 7 September 2010
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Re: Version 1.755 Crashes when I try to import a ACAD FILE! #11
Webmaster
Joined:
2005/8/15 14:59
From Structure Studios HQ: Las Vegas, NV
Posts: 171
The minor update has probably already been downloaded. Restart the program and it should apply in the background and correct the problem. You can verify it applied by go going to Help and About to see if it lists the Minor Update.

Posted on: 7/30 11:30:55

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Ross Horvitz
Lead Technical Specialist
Structure Studios
Phone: 800-778-8996
Local: 702-433-0274
Fax: 702-896-0088
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Re: Version 1.755 Crashes when I try to import a ACAD FILE! #12
Just popping in
Joined:
7/28 8:36:21
Posts: 3
It does say that the minor update #1 has been done. But it is still crashing when I try to import the AutoCAD .DWG file. I am the person who sent in the .DWG file.

Posted on: 7/30 14:04:06

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Re: Version 1.755 Crashes when I try to import a ACAD FILE! #13
Webmaster
Joined:
2005/8/15 14:59
From Structure Studios HQ: Las Vegas, NV
Posts: 171
All of the files we have received work correctly with the minor update installed. What is the name of the file that was sent over, so I can double check that it works correctly on our systems here?

Posted on: 7/30 14:07:44

_________________
Ross Horvitz
Lead Technical Specialist
Structure Studios
Phone: 800-778-8996
Local: 702-433-0274
Fax: 702-896-0088
Create PDF from Post Print
 
Re: Version 1.755 Crashes when I try to import a ACAD FILE! #14
Just popping in
Joined:
7/28 8:36:21
Posts: 3
I sent in the Dohan file. It is causing it to crash alone with all other CAD files.

Posted on: 7/30 14:14:01

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Re: Version 1.755 Crashes when I try to import a ACAD FILE! #15
Webmaster
Joined:
2005/8/15 14:59
From Structure Studios HQ: Las Vegas, NV
Posts: 171
I am able to successfully import that file. Let us try to reload the Minor Update. Check your email for detailed instructions in a few moments.

Posted on: 7/30 14:17:02

_________________
Ross Horvitz
Lead Technical Specialist
Structure Studios
Phone: 800-778-8996
Local: 702-433-0274
Fax: 702-896-0088
Create PDF from Post Print
 
Re: Version 1.755 Crashes when I try to import a ACAD FILE! #16
Just popping in
Joined:
8/4 12:25:23
Posts: 1
I have v1.755 with minor updated #1 installed. The software immediately crashes / shutsdown while attempting to edit in 3D mode. Usually while editing a roofline, but it is not exclusive to that.

Posted on: 8/4 12:47:38

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Re: Version 1.755 Crashes when I try to import a ACAD FILE! #17
Webmaster
Joined:
2005/8/15 14:59
From Structure Studios HQ: Las Vegas, NV
Posts: 171
This issue is separate from the AutoCAD issue. Please contact our support team at 800.778.8996 to troubleshoot this specific issue directly. Likely this is an issue with this file specifically, with the house shape that was created. You can email the file to support@structurestudios.com to have us look at the file in question.

Posted on: 8/4 12:58:23

_________________
Ross Horvitz
Lead Technical Specialist
Structure Studios
Phone: 800-778-8996
Local: 702-433-0274
Fax: 702-896-0088
Create PDF from Post Print
 


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