Troubleshooting
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      Move Installed Program To Another Location

      By default, software programs are installed on the C Drive. If your C drive is full or you have a faster secondary drive you can move the program.

      The program registers itself and its location in the computer's registry during the installation process. If you simply move the program files to another drive, the software won't run because your computer expects the files to be in the old location.

      We need to uninstall the program and reinstall it to the new drive.

      Step 1: Close Software and Uninstall

      • Click on the Windows icon (usually found at the bottom left of your screen)
      • In the Search bar, search for "apps."
      • Select Apps and Features in the results. 
      • Select Version 2 “Structure Studios SE3D” or Version 3 "Structure" and click Uninstall.

      Step 2: Delete the Previously Downloaded Installation Files

      • Access your Downloads folder. Delete the StructureDownloader.exe.
      • (Version 2 Only) Access your Documents folder. Delete the SSDownloader folder 

      Step 3: Download the Software and Install to New Location

      • Click here to download the software
      • The StructureDownloader.exe will go into your Downloads Folder.
      • Right click StructureDownloader to Open
      • Select Version 2 or Version 3 and start downloading files to your Documents Folder.

      Structure Downloader

      Once the download is finished: Enter your email address, select your software and select the new location for the software to be installed.

      LetsGetStarted
      Version 3: 

      Version3Install
      Version 2:

      Select Drive

      Step 4: Move Projects, Templates and Favorites

      • Open two instances of File Explorer
        • First instance:
          Open File Explorer from its taskbar icon.
          Version 2: Navigate to C Drive:\StructureStudios\SE3D20
          Version 3: Navigate to C Drive:\StructureStudios\Structure
        • Second instance:
          Right-click the File Explorer's taskbar icon and click File Explorer.
          Version 2: Navigate to D Drive:\StructureStudios\SE3D20
          Version 3: Navigate to D Drive:\StructureStudios\Structure
      • Move the Files
        • Projects Folder: Move the projects inside the Projects folder on the C Drive — over to the new Projects folder location.
        • Data Folder: Move the User folder and Favorites file on the C Drive — over to the new Data folder location. 

      Move Files-gif

      Step 5: Open the Software

      Click on the software icon to begin using the software — you'll find all of your personal files and templates ready for you!